Collection: Allemagne

Frequently asked questions about our eSIMs

On which devices can I read my travel guide?

YouGuide travel guides work on ANY device. You can instantly read them on any smartphone, tablet, iWatch, desktop, laptop, etc.

Am I allowed to share my travel guide with others on another device?

No, your travel guide is for you only but you can copy them on any of your devices as long as the devices are yours.

When will I receive my travel guide?

Immediately after checkout, you will be redirected to a download page to instantly download and read your guide or you can do it later from the email you received with the download link.

What do I do if I delete or lose my travel guide?

If you already downloaded the travel guide after purchase, you will have to buy it again or contact in case you deleted the download email by accident. Don't worry, we can see if you downloaded it or not and will send you the travel guide again.